Terms of service

You must be at least 18 years old and give a working email address. You are responsible for everything done with your account and for keeping your credentials safe.

Services are prepaid from your account wallet in US dollars. A server's monthly price is charged when it is created and at each renewal, and a server is billed until it is cancelled, whether it is running or stopped. If a renewal cannot be paid from the wallet, the service is terminated and its data deleted. Cancelling a server credits the unused time to the wallet.

Your first server, paid by card, is refunded to the card if you request cancellation in a support ticket within 24 hours of its creation; this applies once per customer. All other cancellations are credited to the wallet. Cryptocurrency payments are never refunded to the sender. Fees for additional IP addresses are not refundable.

Your use of the services must follow our acceptable use policy. We may suspend or terminate services that break it without refund.

Our uptime commitment and how to claim credit are described in the service level agreement. Credit is the only remedy for downtime.

You are responsible for backing up your own data. Unless you have an active backup add-on, we do not keep copies of your servers, and deleted servers cannot be recovered.

Services are provided as is. Our total liability for any claim is limited to the amount you paid for the affected service in the month of the claim. We are not liable for indirect or consequential losses.

We may update these terms and our prices. Changes are published on this page; continuing to use the services means you accept them.